Privacy Policy

This Privacy Policy applies to the website and the online store and governs the way in which Atelier Botânico Ana Oliveira collects, uses, maintains and discloses personal data from visitors to the website and customers.

The person responsible for processing your personal data is Atelier Botânico Ana Oliveira, hereinafter referred to as Atelier, with headquarters at Rua Stara Zagora, nº22, 2830-364, Barreiro, with Tax Identification number 240736737 and email address


Personal data is specific information about personal or factual characteristics relating to an individual who can be identified from that data. This includes information such as name, address, telephone number and date of birth.
Information that does not allow your identification or that cannot be directly linked to your identity is not considered personal data.
From customers and/or users of our website and our system, we require certain personal information to ensure that we clearly identify you.

When the User visits the website and makes a purchase in the online store, we may collect and process the following personal data:

  • username
    • Email address
    • Telephone contact
    • Household
    • NIF
    • Bank card details
    • Recipient's name
    • Recipient's address
    • Technical data such as IP address, location data
    • Information about how you use the Website and our services.

However, Atelier only collects the data necessary to respond to the User's requests.

When purchasing the delivery service for bouquets of flowers and plant compositions, the User must also provide personal data of the recipients of the flowers and plants and other shipments they order (“Third Party Data”). Being solely responsible for these, as “Responsible for the Treatment”, insofar as such treatment is regulated by the GDPR and its development regulations.

Personal data collected on the website will under no circumstances be made available, sold, shared or revealed to third parties, nor used for any purposes other than those described at the time of collection, or within the scope of this policy.

The Atelier assumes that the data was provided by the owner or that he or she gave authorization for this purpose and assumes that the data is true and up to date.


Based on the User's consent, Atelier processes your data for the purposes of:

• newsletter sending.

Based on the execution of a product purchase and sale contract, Atelier processes your data for the purposes of:

• order management;
• billing and verification of payment methods;
• returns management.

To comply with legal obligations, we process your data for the purposes of:

• complaints management;
• compliance with other legal or regulatory obligations.

The data collected and held by the Atelier may be transmitted, with respect for the duty of confidentiality and the principle of purpose that guided its collection, to the following entities:

  1. a) Judicial or administrative authorities, in cases where such transfer is mandatory;
    b) Subcontractors who will process the data on behalf of the Atelier for the purposes identified above, such as transport companies and accounting service providers, as well as for maintenance, hosting and management of their computer systems and equipment.

The period of time for which data is stored and preserved varies according to the purpose for which the information is processed. Whenever there is no specific legal requirement, data will be stored and retained only for the minimum period necessary for the purposes that motivated its collection or subsequent processing, after which it will be deleted.

It is not always possible for Atelier to determine the age of people who access and use the website. In this sense, if a minor provides their data without the consent of their guardians, we ask them to contact Atelier so that this information can be removed and avoid all future communications with the minor.

The Atelier is committed to implementing all necessary precautions to preserve the confidentiality and security of personal data collected and processed, preventing them from being distorted, damaged, destroyed, or unauthorized third parties having access to them.
Cutting-edge technical and organizational security measures have been developed, especially with regard to information systems. However, we do not control all the risks related to the use of the Internet, warning of the existence of possible risks associated with its use and operation, and consequently with the sharing of personal data in this way.

The Atelier guarantees that it has adopted the legally required levels of personal data protection security and has installed all means and measures of a technical, personal and organizational nature at its disposal to guarantee the confidentiality, integrity and quality of information, as well as to prevent loss, use misuse, alteration, unauthorized access and theft of personal data provided.

If data transfers occur to third countries that do not belong to the European Union or the European Economic Area, the Atelier will comply with the law, particularly with regard to the suitability of the destination country with regard to the protection of personal data and the requirements that are applicable to these transfers, personal data will not be transferred to jurisdictions that do not offer guarantees of security and protection.

It is up to the Atelier to decide on updating this Privacy Policy at any time. For this reason, Atelier encourages the User to check this page frequently in order to check the changes made.

The User acknowledges and accepts that it is their responsibility to check this Privacy Policy periodically, taking note of any changes made.